Refund policy
Return Policy
We offer a 30-day return policy, which means you may request a return within 30 days of receiving your item.
To start a return, please contact us at:
Returns should be sent to:
You Trade Sp. z o.o.
ul. Zjazd 4
60-653 Poznań
Poland
Please contact us before sending the item back. Once your return request has been received, we will provide you with return instructions.
The returned item should be in the same condition in which it was received.
Customers may inspect the item only to the extent necessary to determine its nature, characteristics and conformity with the order.
The customer may be responsible for any reduction in value resulting from handling or use beyond what is necessary to inspect the item.
Please include proof of purchase or information that allows us to identify your order.
If you have any questions regarding a return, please contact us at:
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If the item arrives damaged, has a defect that was not disclosed in the product description, or you receive the wrong item, please contact us as soon as possible at:
We will review the issue and provide an appropriate solution.
In the case of a justified claim relating to a damaged, defective or incorrectly supplied item, the return shipping cost will be covered by the seller.
Return Shipping Costs
If you are returning an item because you have changed your mind, the cost of return shipping is your responsibility.
If the return is caused by an error on our side, an incorrect item, transport damage or another justified claim, we will cover the return shipping cost.
Exceptions
The right to return or withdraw from a purchase may not apply in certain cases provided for by applicable law, including items made or supplied specifically according to the customer's individual specifications, where the legal requirements for such an exception are met.
If you have any questions about whether a specific item can be returned, please contact us before purchase at:
Exchanges
If you would like to exchange an item for another one, the quickest option is to return the original item and place a separate order for the correct item once the return has been accepted.
Before purchasing, please carefully compare the product photos, part numbers and description with the part you need.
European Union Right of Withdrawal
Regardless of our 30-day return policy, consumers purchasing remotely within the European Union generally have the legal right to withdraw from the purchase within 14 days of receiving the item, without giving a reason, subject to the exceptions provided by applicable law.
To exercise your right of withdrawal, please contact us at:
Refunds
Once we receive and inspect your returned item, we will inform you of the status of your refund.
If the return is accepted, the appropriate refund will be issued to your original payment method.
We will process the refund within the time required by applicable law. Please note that your bank or payment provider may require additional time to process the refund and make the funds available in your account.
If you have any questions regarding your refund, please contact us at: